Professional experience
Serious all-round talent
My CV reveals a great deal of versatility in a broad variety of roles, each held for at least two years. Do not let this obscure the fact that all of these roles complement and enhance each other, allowing me to look back on a compound of 17+ years of professional experience in which I’ve demonstrated leadership as well as preparedness to roll up my sleeves and get hands-on.
The ‘Ludwig Fun Cake’ displayed here beautifully visualizes the three areas where I’m most in my element as well as the skills I use to tie them together.
Read below about the roles I fit best.
Product Owner
WHAT
A Product Owner is accountable for maximizing the value of the product and is accountable for effective Product Backlog management, which includes:
- Developing and explicitly communicating the Product Goal;
- Creating and clearly communicating Product Backlog items;
- Ordering Product Backlog items; and,
- Ensuring that the Product Backlog is transparent, visible and understood.
The full story, with results
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WHY ME
This role draws on my skills in the following areas: requirements engineering, backlog management and prioritization, development and execution documentation, user experience design, user interface design and usability, professional support services, budget planning, agile product development, product marketing, product growth management, and data analytics and insight. Secondary skills employed include communication and training.
Service Delivery Manager
WHAT
A Service Delivery Manager (SDM) is responsible for making sure that IT services are being seamlessly delivered to the clients of an organization. SDM’s are in charge of a variety of tasks, such as leading project teams, rectifying reliability issues, monitoring progress, tracking KPIs, and managing budgets. They play a vital role in boosting the user experience by ensuring the smooth delivery of top-notch services that meet and exceed customer demands.
The full story, with results
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WHY ME
Almost needless to say, this experience was the most dynamic and challenging so far in my career. I utilised talents and skills that I never knew I had and honed new ones, such as:
- quick technical insight, e.g. complex landscape of middleware and integrations,
- balancing organisational interests at global and regional levels,
- navigating cultural differences across many European countries, the USA and India,
- effectively changing behaviours and attitude of operational teams in a challenging setting, breaking down barriers of politics and insecurity and generally making life fun in the process.
This was a truly rewarding experience for me!
Project Manager/
Implementation Manager
Transformation Lead
WHAT
Management of any type of project entails balancing time, costs and quality. Saving on any one of these three aspects automatically affects the outcome of the other two. A project manager is adept at keeping track of timelines and milestones while maintaining budgets and ensuring that the outcome yields the desired value. Most projects I have been involved with pertain to some aspect of IT development, implementation or adoption by a larger user base. For this reason I place large importance on the human aspect of the transitions that any project brings along.
The full story, with results
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WHY ME
The size and scope of any project notwithstanding, it starts with establishing a vision and being able to communicate it with stakeholders. I challenge them to think outside of the box and jointly draft a plan to realise that vision within accepted constraints of time, costs and quality. In the process, I immerse myself into the users’ everyday experience as I research their capabilities and needs, and strive to enthuse and coach them towards better ways of working.
Training Manager
WHAT
The Training Manager designs and implements company-wide training programs to improve employee skills and performance. They assess training needs, develop curricula, and coordinate with departmental managers to tailor training content. Responsibilities include creating training materials, organizing workshops, and evaluating program effectiveness. The role involves managing a team of trainers, staying updated with industry trends, and collaborating with external training providers to meet organizational objectives.
The full story, with results
Ask my assistant — verified recruiters get the details.
WHY ME
Communication, training and coaching come natural to me. Raised by educators I came into contact with the ins and outs of learning and development very early on. As with all other areas of my work experience, it starts with a vision and a plan, which I creatively execute using an appropriate mix of learning methods. In all cases, I aim for fun and engaging learning with measurable results!